Whom to contact and where to go in case of discriminatory treatment?

• If you feel that your individual or community rights have been violated or abused by a public institution or authority, you can lodge a complaint with the office of the Ombudsperson.
• If you feel your human rights have been violated by municipal institutions, you should contacthuman rights units within your municipality.
• If you are the victim of domestic violence, you can contact the Victims Protection Unit.
• If you feel your minority rights have been violated, you can contact the Court Liaison Offices orDeputy Chairperson for Communities at the municipal level.
• If you cannot afford legal aid, you can contact the Legal Aid Commission.
• For free legal advice when you feel you have been discriminated against, you can turn to the legal clinics operated by ECMI Kosovo and CLARD.

ECMI Kosovo has published a useful leaflet with all information on whom to contact in case you feel that you have been discriminated again and which procedures to follow in such cases.